Account and Data Deletion
In compliance with the GDPR and Google Play requirements, you may request deletion of your account and data associated with My Health.
1. What you can delete yourself (immediate)
From the application
- Open My Health.
- Go to Profile → Settings → Privacy and security.
- Use export data (backup copy) and delete data / reset options as shown on screen.
- To disable AI: turn off wellness AI recommendations consent in Privacy.
- Uninstall the app to remove encrypted local data from the device (except copies you saved externally).
Guest mode (no Firebase account)
All data stays on the device. Delete data from Settings or uninstall the app to remove local information.
2. Cloud account deletion (Firebase)
If you created an account with email or Google:
- Delete local data following step 1.
- Send an email to soporte@appchemylabs.es with subject «Account deletion — My Health».
- Include: account email, approximate user ID (if known), and confirmation that you want account and cloud backup deleted.
We will process the request within 30 days, unless legally required to retain certain data.
3. Care groups
If you participate in a care group, revoke caregiver access in the app before deleting your account, or state this in your deletion email.
4. Premium subscription
Canceling your subscription in Google Play → Payments & subscriptions does not automatically delete your clinical data. Follow the steps above.
5. What we delete
- Authentication account (Firebase Auth), where applicable.
- Firestore backup documents linked to your UID, if any.
- Invitation tokens or care group memberships linked to your account.
We cannot delete data you manually exported (PDF, shared files) outside our systems.
6. Legal retention
We may retain minimal information required to comply with legal obligations, resolve disputes or prevent fraud, for the period required by law.
7. Contact
See also our Privacy Policy.